Privacy Policy

At OG99 Healthcare, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard the personal information you share with us when you access our website, create an account, purchase our products, or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect personal information when you:

  • Visit or browse our website;
  • Create an account;
  • Place an order;
  • Subscribe to newsletters or promotional communications;
  • Contact our customer support team;
  • Participate in surveys, contests, or promotional activities.

The personal information collected may include:

  • Full Name;
  • Email Address;
  • Mobile Number;
  • Shipping Address;
  • Billing Address;
  • Payment-related information;
  • Date of Birth (if voluntarily provided);
  • Any other information you choose to share with us.

2. How We Collect Personal Information

We collect information directly from you when you voluntarily provide it through our website, including while:

  • Registering an account;
  • Completing a purchase;
  • Filling out forms;
  • Contacting customer support;
  • Subscribing to marketing communications.

We may also collect certain information automatically through cookies and similar technologies as described below.

3. How We Use Your Information

OG99 Healthcare uses your personal information to:

  • Process and fulfil your orders;
  • Deliver products and services;
  • Provide customer support and respond to inquiries;
  • Verify and manage your account;
  • Improve our website functionality and customer experience;
  • Personalize product recommendations and communications;
  • Send order updates, promotional offers, newsletters, and marketing communications (where permitted by law);
  • Prevent fraudulent activities and ensure website security;
  • Comply with legal and regulatory obligations.

4. Sharing of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

However, we may share your information with trusted third parties including:

  • Logistics and courier partners for order delivery;
  • Payment gateway providers for secure payment processing;
  • IT and website service providers;
  • Customer support service providers;
  • Marketing and analytics partners acting on our behalf;
  • Government authorities or legal agencies when required by applicable law.

All third-party partners are contractually obligated to maintain the confidentiality and security of your information.

5. Storage and Security of Information

Your personal information is stored and processed on secure servers that may be located within India or other jurisdictions with appropriate safeguards.

We implement reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Use of Cookies

OG99 Healthcare uses cookies and similar technologies to enhance your browsing experience and improve our services.

Cookies help us to:

  • Remember your preferences;
  • Maintain your shopping cart;
  • Understand website traffic and user behaviour;
  • Personalize content and recommendations;
  • Improve website functionality and performance.

You may disable cookies through your browser settings; however, certain features of our website may not function properly if cookies are disabled.

7. Retention and Disposal of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

When personal information is no longer required, we securely delete, anonymize, or dispose of it using appropriate safeguards.

8. Third-Party Analytics

We may use third-party analytics services, including Google Analytics, to understand how users interact with our website.

These service providers may use cookies and similar technologies to collect information such as:

  • Browser type;
  • Device information;
  • IP address;
  • Pages visited;
  • Time spent on the website;
  • User interactions.

This information helps us improve website performance, customer experience, and service quality.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information;
  • Request correction of inaccurate information;
  • Withdraw consent for marketing communications;
  • Request deletion of your personal information where legally permissible;
  • Raise concerns regarding the handling of your personal information.

To exercise any of these rights, please contact us using the details provided below.

10. Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from individuals below the age of 18 years without parental or guardian consent.

If we become aware that personal information of a minor has been collected without appropriate consent, we will take reasonable steps to delete such information.

11. Updates to This Privacy Policy

OG99 Healthcare reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

Any revisions will become effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

OG99 Healthcare
📧 Email: info@og99healthcare.com
📞 Phone: +91-9354155957
🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

We value your trust and remain committed to protecting your privacy and maintaining the confidentiality of your personal information.