Return & Refund Policy

At OG99 Healthcare, customer satisfaction and product quality are our top priorities. We are committed to delivering premium wellness products in excellent condition. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Our Commitment to Quality

We stand behind the quality of all products offered by OG99 Healthcare. In the unlikely event that you receive a damaged, defective, expired, tampered, or incorrect product due to an error on our part, we will be happy to assist you with a replacement or refund.

2. General Return & Exchange Policy (Non-Damaged/Non-Defective Products)

Due to the consumable nature of our nutraceutical and wellness products, and for reasons related to hygiene, safety, and product integrity, we generally do not offer refunds on products that have been correctly delivered and are free from defects.

However, you may be eligible for an exchange under the following conditions:

Return Window

  • Requests must be initiated within 7 days from the date of delivery.

Product Condition

  • Products must be returned in their original, unopened, unused, and untampered condition.
  • All original packaging, labels, seals, accessories, and invoices must be intact.
  • Opened, partially used, damaged by the customer, or tampered products are not eligible for return or exchange.

Proof of Purchase

  • A valid order number, invoice, or purchase receipt is required for processing any return or exchange request.

Return Shipping Charges

  • For non-defective returns or exchanges, customers are responsible for the return shipping costs.
  • We recommend using a trackable courier service, as OG99 Healthcare shall not be liable for packages lost during return transit.

Order Cancellation

  • Orders may be cancelled before dispatch without any cancellation charges.
  • If an order is cancelled after dispatch, a cancellation and logistics fee of INR 300will be deducted from the refund amount.

3. Refund Policy (Damaged, Defective, Expired, or Incorrect Products)

We offer a full refund or replacement if you receive a product that is:

  • Damaged during transit;
  • Defective or tampered;
  • Expired;
  • Different from the item ordered.

Reporting Period

  • Such issues must be reported within 48 hours of receiving the order.

Evidence Required

Please provide:

  • Order Number;
  • Clear photographs and/or an unboxing video showing the issue;
  • A brief description of the concern.

Refund Method

  • Upon verification and approval of your claim, the refund will be processed to the original mode of payment within 5–7 business days.
  • Customers will be notified via email or phone once the refund has been initiated.

Return Shipping Charges

  • For approved claims involving damaged, defective, expired, or incorrect products, OG99 Healthcare will bear the return shipping expenses.
  • A prepaid return label or pickup arrangement may be provided, subject to service availability.

4. How to Initiate a Return or Exchange

To request a return, exchange, or refund:

Step 1: Contact Us

Email our support team within the applicable return period.

Step 2: Provide the Following Information

  • Order Number;
  • Registered Name and Contact Number;
  • Reason for return/exchange;
  • Photographs or unboxing video (if applicable);
  • Product details you wish to exchange for (if applicable).

Step 3: Await Approval

Our customer support team will review your request and respond within 1–2 business days with further instructions.

Step 4: Return the Product

Securely pack the product in its original packaging and ship it to the address provided by our support team.

5. Processing Time

Returns and Exchanges

  • Once the returned product is received, inspection and processing generally take 3–5 business days.

Refunds

  • Approved refunds are processed within 5–7 business days.
  • Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

6. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products returned after the applicable return period;
  • Opened, used, or tampered products;
  • Products without valid proof of purchase;
  • Products damaged due to misuse or improper storage by the customer;
  • Promotional or complimentary items;
  • Gift cards and digital products.

7. Changes to This Policy

OG99 Healthcare reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon posting on our website. Customers are encouraged to review this policy periodically.

8. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

OG99 Healthcare
📧 Email: info@og99healthcare.com
📞 Phone: +91-9354155957
🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

We appreciate your trust in OG99 Healthcare and remain committed to providing high-quality wellness products and exceptional customer service.