Shipping Policy

At OG99 Healthcare, we are committed to delivering your wellness products safely, efficiently, and in the best possible condition. To ensure a seamless shipping experience, we partner with trusted and reputed logistics service providers across India.

Our Commitment

We ensure that:

  • All products are carefully packed and delivered in excellent condition.
  • High-quality packaging materials sourced from reliable vendors are used to protect your order during transit.
  • Packaging undergoes quality checks to minimize the risk of damage during shipping and handling.
  • Every order is processed with care to ensure timely and secure delivery.

Shipping Destinations

  • We currently ship to addresses across India.
  • International shipping may be introduced in the future and will be subject to applicable terms and regulations.

Shipping Charges

  • Free standard shippingis available on all prepaid orders within India.
  • Any applicable shipping charges for special delivery services, remote locations, or future international shipments will be displayed at checkout before order confirmation.

Order Confirmation & Processing

  • Once you place an order, you will receive an Order Confirmation Email and/or SMS/WhatsApp notificationcontaining your order details.
  • Orders are typically processed within 1–3 business days, excluding Sundays and public holidays.
  • Once processed, your order will be handed over to our logistics partner for delivery to your registered shipping address.
  • During festive seasons, promotional campaigns, or periods of high demand, order processing and delivery timelines may be slightly extended. We appreciate your patience and understanding.
  • If our logistics partner is unable to reach you at the provided address or preferred delivery time, they will contact you using the registered contact details to arrange a suitable delivery attempt.

Estimated Delivery Time

  • Metro Cities: 3–5 business days
  • Tier II & Tier III Cities: 5–7 business days
  • Remote and difficult-to-reach locations: 7–10 business days

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances beyond our control.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via Email, SMS, or WhatsApp.
  • You can use this tracking information to monitor the status and progress of your shipment through our logistics partner’s tracking platform.

Damaged or Incorrect Orders

If you receive a damaged, defective, tampered, or incorrect product, please contact our customer support team within 48 hours of delivery along with clear photographs and your order details. Our team will review the issue and assist you in accordance with our Return and Refund Policy.

Customer Support

For any shipping-related queries or assistance, please contact us:

OG99 Healthcare
📧 Email: info@og99healthcare.com
📞 Phone: +91-9354155957
🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

We appreciate your trust in OG99 Healthcare and strive to provide a reliable and hassle-free delivery experience.